Abstract:

In order to track the customer information in PLM, the paper puts forward a multi-view informational model of customer requirement for PLM. The mechanism of mapping-relation between view models is studied based on a formalized function method. The dynamic characteristic of view information is depicted by adopting multilayer behavioral system. In the example modeling, the matrix is applied to obtain such informations as data, process, and resource of different types of customers and in different phases in PLM. On the basis of customer requirement, PLM establishes the strategy of design, manufacture, sale and call back. Finally, the theory is verified by practical examples. The result reveals that the information model of customer requirement in PLM system optimizes the resource of requirement structure in system implementation and better meets customers’ requirements.