JOURNAL OF TEXTILE RESEARCH ›› 2006, Vol. 27 ›› Issue (5): 112-115.
• 综合述评 • Previous Articles Next Articles
ZHANG Xiao-liang;LIU Xiao-hong
Received:
Revised:
Online:
Published:
Abstract: In consideration of the changing needs and concept of consumption of customers,it is necessary to improve customer satisfaction degree for garment enterprises.Based on the theory on customer satisfaction and combined with the actual operation of garment enterprises,an evaluation system and model of CSD were constructed.By citing practical cases,a substantial and textual research was made on the importance of quality attributes of the garment,reliability of questionnaire,rationality of the design of CSD evaluation system and model.Furthermore,the conversion of qualitative evaluation of CSD into quantitative one was studied.
ZHANG Xiao-liang;LIU Xiao-hong. Evaluation model of customer satisfaction degree (CSD) for garment enterprises[J].JOURNAL OF TEXTILE RESEARCH, 2006, 27(5): 112-115.
0 / / Recommend
Add to citation manager EndNote|Reference Manager|ProCite|BibTeX|RefWorks
URL: http://www.fzxb.org.cn/EN/
http://www.fzxb.org.cn/EN/Y2006/V27/I5/112
Cited